Frequently Asked Questions​

What is needed to open an account?

Our account verification process differs slightly by region.

US Customers

US Customers are required to enter the following personal information: legal name, birthdate, social security number, and address.

You may be requested to submit additional identification documents to us to proceed with the account verification process. This process could take approximately 1 to 3 business days to be completed.

Institutional investors are also required to submit proof of beneficial owners’ identification and residence* as well as requisite corporate documents for account verification purposes upon signing up.

Non-US Customers

For prospects based prospective accounts outside of the US, the primary account holder must submit to us a photo identity document (i.e. identity card, driving license or passport) and proof of residence (i.e. utility bill) within the past 6 months for account verification purposes. This process could take approximately 1 to 3 business days to be completed.

Institutional investors are also required to submit proof of beneficial owners’ identification and residence* as well as requisite corporate documents for account verification purposes upon signing up.

*Paxos requires beneficial owners that own 25% or more in the company to submit proof of identification and residence

Contact Us

General Inquiries
info@paxos.com

Media Inquiries:
press@paxos.com

US Office
+1 (855) 217 – 2967
Mon – Fri 9:00 am – 5:30 pm (EST)

Asia Office
(+65) 3158 3343
Mon – Fri 9:00am-5:30pm (SGT)

Email Customer Support
help@paxos.com

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