Email us: firstname.lastname@example.org
Phone support is available 9:00am-5:30 pm (EDT), Monday – Friday
Mandarin Chinese & English: (+65) 3158 3343
The above phone support lines are strictly for specific customer support-related inquiries.
Phone support is available 9:00am-5:30 pm (SGT), Monday – Friday
If you feel your account has been compromised, please immediately call customer support at the phone numbers above and email email@example.com.
Direct A Complaint
If you have a complaint, please reach out to Paxos support (information above). If you still have an unresolved complaint and are located in the State of New York, you may also direct your complaint to the attention of our regulator:
New York State Department of Financial Services
One State Street
New York, NY 10004-1511
Please visit www.dfs.ny.gov for information